If you’re a fashion lover with a cart full of trendy outfits from princess polly return policy you’ve probably asked yourself, “What if it doesn’t fit?” or “Can I return this crop top if I change my mind?” Relax—we’ve got you. Whether you’re in the U.S. or elsewhere in the world, Princess Polly offers a return policy that’s fairly straightforward (with a few catches). Let’s break it down so you’re never stuck with something you don’t absolutely love.
Understanding the Basics of the Return Policy
What Is Princess Polly’s Return Window?
You’ve got 30 days from the delivery date to return your item. That means once your parcel hits your doorstep, the countdown begins. It’s not based on when you place the order—it’s when it arrives.
Return Eligibility Criteria
To be eligible for a return, your items must be:
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Unworn
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Unwashed
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With original tags attached
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In original packaging if possible
If you’ve taken it for a spin or tossed out the tags, returning it might be a no-go.
What Items Can’t Be Returned?
Some items are non-returnable, and princess polly return policy is crystal clear about these:
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Beauty products
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Accessories like earrings
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Underwear or swimwear without hygienic seals
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Final sale items (more on this later)
How to Start a Return with Princess Polly
Step-by-Step Return Process
Returning something is pretty painless if you follow these steps:
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Head to Princess Polly’s Returns Portal.
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Enter your order number and email.
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Select the items you’re returning and the reason.
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Choose your preferred return method (label or drop-off).
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Print the return label and pack the item.
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Drop it off at your selected carrier.
Boom—done.
Domestic Returns vs. International Returns
If you’re in the U.S., Pprincess polly return policy offers a flat-rate return shipping fee of $6.95, which is deducted from your refund. International returns work the same way, but the shipping fee might vary depending on your location and the carrier options available.
Refund Options Explained
Refund to Original Payment
If everything checks out, you’ll get a refund to your original payment method, minus the return shipping cost.
Store Credit: When and Why?
Princess Polly sometimes issues store credit if the item is returned outside of certain conditions or for promotional reasons. Good news? Store credit doesn’t expire.
Are Shipping Fees Refundable?
Nope. Shipping fees are non-refundable, even if your item was eligible for free shipping. Only the product value will be returned.
Exchanges: Can You Swap Items Instead?
How to Exchange Items
Princess Polly doesn’t do direct exchanges. If you want something else, you’ll need to:
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Return the original item.
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Place a new order for the correct size or color.
Conditions for a Successful Exchange
Make sure the original item is eligible for return (tags attached, unworn, etc.). Only then can you swap it out with minimal hassle.
Princess Polly Final Sale Items
What Counts as Final Sale?
If it says “Final Sale” in red on the product page or during checkout, that’s it—you’re stuck with it. No refunds, no store credit, nada.
Tips for a Hassle-Free Return
Don’t Remove the Tags!
Seriously, keep those tags on until you’re 100% sure about the fit. Once they’re off, your return chances drop to zero.
Repackaging the Right Way
Use the original bag or box to return the item neatly. The cleaner and safer the return looks, the faster you get your money back.
Return Policy Exceptions You Should Know
Gift Card Purchases
Items bought using gift cards are only refunded as store credit—no cash refunds. So choose wisely when shopping with a gift card.
Faulty or Damaged Goods
Got a ripped hem or broken zipper out of the package? You’re covered. Princess Polly offers full refunds (including shipping) for damaged items. Just contact support with pictures.
Return Shipping Labels: Do You Have to Pay?
How to Generate a Label
After going through the return portal, you can print a prepaid label. For domestic returns, Princess Polly partners with USPS and Happy Returns.
Return Shipping Costs
Standard fee: $6.95 (U.S.)
It’s deducted from your final refund unless the return is due to an error or defect.
Timing Is Everything: Return & Refund Timelines
Processing Times
Returns are usually processed within 6 business days of receiving the item. You’ll get an email confirmation once it’s done.
Bank Refund Delays
After processing, it might take another 3–5 business days for the funds to hit your account. Be patient!
Princess Polly Returns During Sales and Holidays
Holiday Return Extensions
During the holidays or special promotions, princess polly return policy often extends the return window (e.g., returns accepted until Jan 15 for holiday purchases). Always check the seasonal policy for updates.
Customer Support for Returns
How to Contact Them
Need help? Reach out to Princess Polly via:
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Live chat on their website
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Email: hello@princesspolly.com
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Instagram DMs (yes, they’re pretty responsive!)
What to Expect When You Reach Out
Support is friendly and usually quick to respond, especially during business hours (Monday–Friday). Just have your order info ready.
Conclusion: Should You Stress About Returning to Princess Polly?
Not at all! princess polly return policy is pretty user-friendly—just don’t cut the tags too soon or wait until the last minute. Follow the process, and you’ll either get your cash back or store credit for another shopping spree. Now go forth and shop without the fear of buyer’s remorse!
FAQs
1. Can I return items from a Princess Polly sale?
Yes, unless they’re marked as final sale. Always check the product page for return eligibility.
2. Does Princess Polly offer free returns?
No, there’s a $6.95 shipping fee for U.S. returns, deducted from your refund.
3. How do I return an international order?
Use the returns portal, select your country, and follow the prompts. You’ll get an international label (costs vary).
4. What if my Princess Polly return is late?
If you miss the 30-day window, your return may be rejected or only accepted for store credit.
5. Can I return multiple orders in one package?
Yes, just make sure you include the return info for each order inside the parcel to avoid confusion.
